Refund policy

Coffee

Our coffee is roasted fresh in small batches, so we cannot accept returns or offer refunds on coffee once the bag has been opened. Unopened coffee can be returned within 14 days of delivery, in its original condition. Return postage is at your cost.

Tools and gift sets

Grinders, cezves, cups, scales, canisters and gift sets can be returned within 14 days of delivery if they are unused and in their original packaging. Return postage is at your cost. Once we receive the item we will refund the purchase price to your original payment method.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or is not what you ordered, email hello@eecoffee.au within 7 days with your order number and a photo. We will replace the item or refund you, and cover any return postage.

Subscriptions

You can skip, pause or cancel a subscription at any time from your account. Cancel before your next charge to stop future orders. Orders that have already been charged and sent cannot be cancelled, but the rest of this policy still applies to them.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Contact

EE. Coffee, 4-6 South Terrace, Wingfield SA 5013. Email hello@eecoffee.au.